FAQ


> We use envelopes that are ECF. What does this mean?

ECF means elemental chlorine free. Our envelopes do not use elemental chlorine gas during the bleaching process and prevents the formation of dioxins and dioxin-like compounds (pollutants) and carcinogens.

> Sustainable forests. What are they?

Sustainable forest management practices are a way of using and caring for forests so as to maintain their environmental, social and economic values and benefits over time. We source our products on the condition that they are from sustainable forests only. This move is to help reduce clear cutting, water use, fossil fuel consumption and to clean up its impacts on local water supplies and air pollution.

> Recycling?

All of our products are designed to be recycled.

> Can I make a return?

Due to the nature of the personalising, unfortunately we’re unable to accept returns. If you have any issues regarding your order please reach out to us on email customer@poodleandpip.com

> How can I leave a review?

As a small start up business, feedback is everything. Please reach out to us on social media or email with any feedback.

> I’d like to collaborate or get in touch with your press/marketing team. How do I get in touch?

Please email Press@poodleandpip.com for all PR and marketing enquiries including press and influencer relations.